Our Promise & Best Practices
Honolulu Fire Department Federal Credit Union employs the latest security features in its operation to safeguard member information. Our promise is to always use the latest available security features and adhere to “best practices” when it comes to safeguarding member information. It’s important you heed these best practices as well!
The credit union will never request information we already have on file:
- The credit union will never request your personal information by electronic mail or message.
- The credit union will never request your ATM, debit, or credit card numbers or your card security codes.
- The credit union will never request your full social security number, except at account opening or when you contact us.
Best practices to help you safeguard your personal and financial information:
- Never provide your personal or financial information to a caller no matter how urgent the request is made out to be.
- Never click links without first observing where they might lead or without confirming their legitimacy with the credit union.
- Never hesitate in calling or e-mailing the credit union directly to verify any suspicious contact you receive.
Report any suspicious calls, messages, or other contact to the credit union immediately by e-mail at MemberService@HFDFCU.org or by calling 808-853-2355 or toll free at 800-592-1828.
Account Access Security
Whether you access your HFDFCU accounts with a desktop or laptop computer, table device, or mobile phone, you can always count on HFDFCU to use the latest security features in safeguarding your personal and financial information. Before accessing your accounts with HFDFCU’s RescueNet Internet Account Access or RescueNet Mobile Account Access iOS or Android app, be sure you’re exercising best practices as well!
Tips to protect your personal and financial information:
- Create a non-standard password using at least eight characters of upper- and lowercase letters, numbers, and symbols.
- Update your password often.
- Always start at HFDFCU.org so you’re always sure the latest link is being used.
- Always use the official ‘app’ provided by HFDFCU.
- Beware of your surroundings to prevent “shoulder surfing” or eavesdropping of your credentials.
- Use a password- or security-protected device so that any lost or unattended devices cannot be used to access your accounts.
- Opt out of using ‘auto-fill’ with your web browser or device to prevent automatic log-ins while unattended.
- Log-out of any RescueNet session once you’re done, especially on unattended devices.
- Avoid using any public WiFi hotspots to access your accounts.
- Never send personal or financial information – including account numbers or passwords – by text message or e-mail.
- Never follow a link or number sent by an unknown sender of a text message, e-mail, or voice mail.
General Computer & Device Security
Everyday life intersects with the use of a computer, tablet device, or mobile phone in innumerable ways. Heeding these simple security best practices can help prevent the most common forms of security breaches that affect consumers every day.
Tips to keep your devices secure:
- Install anti-virus software and update your anti-virus software regularly. Free versions exist that offer the same protection that paid versions also provide.
- Use a trusted computer or device. Avoid “hopping on” public computers or devices or those of associates with whom you are not certain can be trusted with your personal or financial information.
- Secure your own WiFi hotspot and avoid using public WiFi hotspots for financial transactions. Your internet service provider should be available to assist you in assigning a password to your own WiFi hotspot.
- Never use the same or a similar password for all of your accounts.
Additional consumer information about online device security is available from the Federal Trade Commission at OnGuardOnline.gov.
Prevent Identity Theft & Fraud
What Is Identity Theft?
Identity theft happens when anyone gets ahold of your personal information and attempts to access or take action with that information without your authorization. In many jurisdictions (including in Hawaii), an actual or attempted transaction does not need to occur for an individual who has obtained your personal information without your permission to be considered an identity thief.
Any time your personal or financial information is stolen, compromised, or placed at risk, no matter who is responsible, the burden of recovering your identity will still affect you. This is why exercising best practices to prevent identity theft are important.
How Do I Protect Myself Against Identity Theft?
- Be leery of phone calls or messages insisting on reviewing your personal or financial information; or implying an urgency.
- Shred all documents or other materials that contain your personal or financial information. Destroy receipts, statements, credit card or other financial solicitations, or any other personal or financial documents before discarding them.
- Always review your account statements to spot discrepancies or irregular activity.
- Exercise your legal allowance to a free credit report at least once per year. Keep in mind, your free annual credit report from the government-mandated AnnualCreditReport.com will not contain the credit score that many consumers desire (which is available for a fee).
Additional consumer information about identity theft, including a guide to follow if you suspect you’re the victim of identity theft, is available from the Federal Trade Commission at IDTheft.gov.
Trust, DBA, or Business Accounts
Important for Trust, DBA, & Business-Related Accounts
Accounts opened for any type of trust, or for “dba” (‘doing business as’) purposes, or those with business-related transactions are, as outlined in federal laws, not protected by regulations intended for consumer protection. For example, the zero liability protections for electronic transactions or transfers would not apply to any account labeled a trust account, a “dba” account, or when that account contains business-related transactions.
As a result, it is even more important that you consider exercising security best practices for your accounts that are either trust-related, dba-related, or business-related to prevent unnecessary financial exposure.
Tips on Managing Your Accounts without the Consumer Protection “Safety Net”
- Consider an ancillary account to handle your everyday transactions separately from your main account.
- Keep an inventory of account access devices – payment cards, account log-in IDs, etc. – and who is authorized to access such devices.
- Consult legal and financial planning professionals.
Additional information about business resources is available from the Federal Trade Commission’s Business Center.