EMV Chip Card FAQs
HFDFCU Visa® Platinum credit cards have been EMV chip-equipped for more than a year now. In the next few months, HFDFCU RescuePlus Debit MasterCards will become EMV chip-equipped via new reissues. In order to refresh everyone’s memory on how chip-equipped cards work and to answer some questions unique to debit cards, we’ve prepared some common questions and answers along with common scenarios and how to deal with them — all related to using your HFDFCU-issued EMV chip-equipped payment cards.
Most Common Questions
Will I have to pay any additional fees with my EMV chip card? No. There are no additional fees to use a chip card. However, standard fees continue, which can be found on our published Schedule of Fees.
Can I still use my old, non-EMV card? Your new chip card will replace any old cards. Please cut up or shred your old card; it will no longer be valid once you activate your chip card.
Can I still swipe my chip card to pay? Yes. If a merchant’s point-of-sale terminal is not yet chip-activated, you can continue to swipe your card.
Can I still get ‘cash back’ during a transaction? Your RescuePlus Debit MasterCard® will always offer this functionality, however not all chip-enabled merchant terminals will continue to accept this option. It’s best to inform your cashier of your intention with ‘cash back,’ so that the option can be enabled, if available.
Why did HFDFCU switch to an EMV chip card? Chip cards make counterfeiting nearly impossible, so in-person use of your card is as secure as current technology allow with EMV chip technology. Plus, the USA was the last country in the world to adopt the EMV card standard, which means if we hadn’t switched to chip cards, members would’ve had a more difficult time using debit & credit cards when traveling.
Where can I use my EMV chip card? All of the merchants and terminals that accepted your old cards will continue to accept your new chip card: At the millions of places that accept MasterCard® for your RescuePlus Debit MasterCard and that accept Visa® for your Visa Platinum credit card.
Does my EMV chip card still have full functionality? Yes. You will still be able to use your card in stores, online, by telephone, or at ATMs. You can continue to use your chip card online and by phone, as you do today.
Do you still offer fraud protection with my new chip card? Yes. The same fraud protection that was offered for your old cards continues to be offered for your new chip cards.
What does EMV stand for? It stands for the initials of the three financial services companies that created the standard: Europay, MasterCard, and Visa.
How does EMV chip technology protect my information? Whenever you use your card at a chip-enabled terminal, the embedded chip generates a one-time use code. This code is virtually impossible to counterfeit and helps reduce in-person use of your card.
Will chip cards prevent all fraud from happening? Criminals evolve as the financial services industry does, so fraud may still occur. Chip cards provide an additional layer of security at chip-enabled terminals, on top of the fraud prevention monitoring we have always provided. However, fraud may still occur, so continue to review your monthly statements and report any suspicious activity.
Will chip cards allow others to track my location? No. Chip card technology does not facilitate location tracking. While an EMV chip card looks like a cell phone SIM card, they are not the same. The chip embedded in your HFDFCU card is designed only to authenticate your card and your transactions.
Is a chip card the same as contactless payment like PayPass and PayWave? No. Contactless cards use a completely different technology called near-field communication (NFC). Chip cards must still be inserted into a chip-enabled merchant terminal to make physical contact.
Do the same benefits come with my chip card that I had witht he card it replaces? Yes. You’ll continue to receive the same benefits with your chip card as you had with the cards they replace. Any changes to those benefits would be communicated to you separately and explained thoroughly.
Now that I have a chip card, do I need to notify the credit union before I travel? We still recommend that you notify us of any upcoming travel so that we can prevent any unnecessary transaction denials.
Common Issues to Know About
Using your chip card internationally: Some merchant terminals in foreign countries are designed to accept only PIN-based transactions, whether accepting debit or credit cards.
- With your RescuePlus Debit MasterCard: Enter the PIN you normally use.
- With your Visa Platinum Credit Card: Enter the PIN You must have requested a separate PIN to be mailed to you prior to travel. Your Visa Platinum Credit Card PIN is not available by telephone or other delivery once you leave the country.
Terminal prompts may ask you to choose: When traveling or when using a “worldwide” merchant terminal in the US, you may be asked to select your desired currency or to select your desired processor.
- When selecting a currency, the currency you choose is a matter of preference; however, no matter the currency you select, if you are using a terminal in a foreign country or with a foreign merchant, you may still be subject to any exchange or transaction fees, which are outlined in your Card Agreement.
- When selecting a processor, you are usually presented the option for a “US” or “International” processor; either selection is acceptable and does not affect how much you will be charged for your purchase.
‘Cash Back’ – Not all merchant terminals will continue to offer the option for ‘cash back’ at the time of purchase. Inquire with your cashier before completing your transaction for the availability of the ‘cash back’ function.
Chip-enabled terminal not functioning – Some merchants have deployed chip-enabled devices, but may still not accept chip-enabled transactions. In this case, swipe your card as you normally do.